Privacy Policy

Scope of This Notice

This notice covers all personal data processed from individuals who open accounts or browse our platform. It applies throughout every stage of your interaction with our gaming services. As the data controller, we determine both the reasons and methods for handling your information while taking full responsibility for its security.

Information We Collect

You directly provide various details when registering, such as your full name, email address, date of birth, country, phone number, gender, username and official identification documents. To meet regulatory obligations we also collect proof of address, source of funds and financial information. Our systems automatically gather device and usage data including IP address, operating system details, browsing patterns, session information and approximate location. We may supplement this with data obtained from public sources, credit agencies and fraud prevention services.

Purposes and Legal Grounds for Processing

We use your personal data to provide and enhance our services, answer your queries, develop new features, prevent fraud and maintain a secure environment. Processing is based on several legal grounds: fulfilling our contractual obligations with you, complying with legal and regulatory requirements, pursuing legitimate business interests, and obtaining your consent where required for marketing and personalization activities.

How We Share Your Data

We only share your information with trusted partners when necessary. Recipients include internal staff, payment service providers, customer support teams, marketing partners, game providers and fraud prevention agencies. Data may also be transferred during corporate transactions such as mergers or acquisitions. We cooperate with law enforcement and regulatory bodies when legally required. If you raise a complaint on an external platform, we may respond with relevant account information to address the issue appropriately.

Data Retention and Your Rights

Your personal data is retained only as long as your account is active or as required by law, particularly for anti-money laundering purposes. When no longer needed, we delete or anonymize the information. You have the right to access, correct, delete, restrict or port your data, object to certain processing, withdraw consent, and file complaints with supervisory authorities. Contact our support or data protection officer to exercise these rights.

Cookies, Security, and International Transfers

We use cookies and similar technologies to improve your experience and require your consent for non-essential ones. Strong security measures protect your data, although complete security cannot be guaranteed. When transferring data outside the EU/EEA, we implement appropriate safeguards to ensure continued high levels of protection.

Changes and Contact Details

We may update this Privacy Notice periodically to reflect changes in our services or legal obligations. Continued use of the platform after updates constitutes acceptance of the revised notice. For questions or concerns, please email [email protected] or [email protected]. This notice is effective from October 2024.